We want you to love your OzStraps purchase. If you experience any issues—whether it’s the wrong size, incorrect item, change of mind, or a faulty product—our team is here to help.
Simply contact us at sales@ozstraps.com.au and we’ll assist you promptly.
Returns Address:
PO Box 818
Carnegie VIC 3163
You may request a return or exchange within 60 days of your purchase date.
Proof of purchase (order confirmation or receipt) is required
Partial refunds may apply in certain situations (see Refunds section below)
To initiate a return, please email sales@ozstraps.com.au.
We will gladly replace items that are:
Faulty or defective
Damaged in transit
Incorrectly supplied
If you require an exchange for the same item, please contact our team.
If the issue is due to our error, we will cover all return shipping costs.
If you’ve changed your mind, we can still assist within the 60-day return period.
Return shipping costs are the responsibility of the customer
Original shipping fees are non-refundable
A $10 handling fee will be deducted from your refund
We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
If an order is returned to us due to an incorrect or incomplete shipping address:
A $10 shipping and handling fee will be deducted from any refund
Alternatively, we can arrange reshipment (additional shipping charges may apply)
Please contact us for assistance.
Refunds are available for items confirmed to have a manufacturing fault.
Once your return is received and inspected, we will notify you via email to confirm:
Receipt of your returned item
Approval or rejection of your refund
If approved, your refund will be processed promptly and issued to your original payment method.
If you haven’t received your refund:
Check with your bank or payment provider (e.g. PayPal)
Allow time for standard processing delays
If the issue persists, please contact us at sales@ozstraps.com.au and we’ll be happy to assist.
For any questions regarding returns, exchanges, or your order, please contact our team at sales@ozstraps.com.au-we’re here to help.